If the case you ordered doesn't fit your device, please provide us with your device model name or number. We'll send you the correct size, with no returns necessary.

How to find your device model:

iPhone: go to Settings > General > About > Model Name/Model Number

Please send us a photo of the item you received, along with your shipping address, and we will send a free replacement.

This shock-absorbing phone case comprises three layers that protect your phone from drops and scratches. This three-layer protection makes the phone case a little bulkier, but it shouldn't affect your use.

1. Check the magnetic ring alignment: This phone case features strong magnets to help keep the case and charger aligned while charging. Ensure that the magnetic ring of the phone case and the wireless charger are aligned accurately and that there is no gap between them.

2. Avoid moving the phone while charging: To ensure optimal charging, avoid moving the phone and the wireless charger while the phone is charging.

Slight heating of the phone while charging it with a case on is normal. Using the phone during charging may increase its temperature by approximately 5℃. To avoid this, we recommend that you avoid using the phone while it is charging.