Return and Refund

All our products come with a 30-day money-back guarantee. Products can be returned for a refund within 30 days of purchase.

 

30-Day Money-Back Guarantee

For products purchased on the official ESR website, undamaged products can be returned for a full refund within 30 days of purchase, regardless of the reason. You may return the unwanted product(s) for a refund and place a new order for the desired product(s).

 

Non-Quality Related Returns:

  • Products must include original packaging, which should remain intact, and include all items originally sent.
  • The buyer is responsible for shipping costs.
  • Returned products that are part of a larger order will only be refunded for the products returned, not the total order value.
  • Returns for discounted products will only be refunded for the discounted value.
  • ESR refunds only the cost of the product itself.
  • Returns may be rejected if products do not meet the above requirements.

Bulk Orders

All bulk orders are not eligible for returns. (Note: Ordering more than 10 units of a product is considered a bulk order.)

Promotional Gifts

All promotional gifts are not eligible for returns, exchanges, or warranties.

Returns for Third-Party Platforms

For products purchased on third-party platforms such as Amazon and Kickstarter, or through ESR's authorized distributors and retailers, please refer to their return policy. Buyers are encouraged to contact ESR Customer Support directly before returning products to confirm if a return is the best option available.

 

How to Initiate a Return

To initiate a return, submit a return request. Please have your order number and the email address used for the purchase ready. You can start your return here.

 

Refund Processing Time

Once the returned product(s) arrive at the address provided by the ESR Customer Support Team, the refund process will begin.

 

Warranty Period

Any quality-related issues on products sold by ESR are covered by a 12-month warranty, starting from the date of purchase. An upgraded 24-month warranty can be activated by scanning the insert card inside the package and joining our Super User program after receiving the product. 

 

How to Claim Your Warranty:

  1. Review our warranty policy to see if your product(s) qualify.
  2. Submit a ticket through the online form here.