At ESR, we are dedicated to a straightforward and transparent warranty process to ensure your satisfaction with our products. If you have any questions or require assistance regarding a product purchased from ESR, our Customer Support Team is here to help.
Contact Support
To claim your warranty or inquire about a product, please follow these steps:
1. Review our warranty policy to determine if your product(s) qualify.
2. Submit a ticket through the online form here.
Warranty Period
Any quality-related issues on products sold by ESR are covered by a 12-month warranty,starting from the date of purchase. An upgraded 24-month warranty can be activated by scanning the insert card inside the package and joining our Super User program after receiving the product.
For products purchased through crowdfunding, the warranty terms will follow the campaign-specific policies detailed on the campaign page.
Warranty Claims for Quality-Related Issues
Depending on the issue, ESR will provide either a replacement product of equal value or a partial refund based on the usage time of the product if a replacement is not available or preferred.
For purchases made through authorized distributors or retailers, warranty claims should be directed to them. However, our Customer Support Team is available for general product support. Please note that ESR's warranty is valid only in the country of purchase. Warranties are void for items shipped outside the original country of purchase or after a full refund has been issued.
Requirements for Warranty Claims
To process a warranty claim, please provide:
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Proof of purchase, such as order number (preferred), or sales invoice.
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A detailed explanation of the product issue, supported by photos or videos clearly showing the problem.
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If requested, return the product for inspection (at ESR's discretion).
Note: Contact the ESR Customer Support Team directly before returning any items, regardless of where they were purchased (official ESR website, Amazon, or third-party retailers).
Products Not Covered by Warranty
The following products are excluded from warranty coverage:
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Free products (e.g., giveaways, redeemed with Super User Points, Referral Program rewards).
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Products without sufficient proof of purchase.
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Lost or stolen products.
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Items outside the warranty period.
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Non-quality-related issues after 30 days of purchase.
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Repairs by unauthorized third parties.
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Damage from external sources (e.g., wear and tear, misuse, extreme temperatures, water damage).
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Purchases from unauthorized resellers.
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Gifts purchased by others.
ESR's Limitations
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1. ESR is not responsible for loss of data resulting from the use of its products.
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2. ESR is not liable for personal items sent back during product returns.
At ESR, we aim to provide the best experience possible. If you have any questions about products, shipping, or promotions, please contact our Customer Support Team. We're here to help!
