Contact Customer Support

To receive a free replacement, fill out the form below. You should keep the damaged item, as we may request photos or a return if needed.

Learn more about our warranty programhere

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Step 1: Log in to your Amazon account , then click on “Your Orders”

Step 2: Find and click on your order

Amazon Orders Page

Step 3: Scroll down to “Order Information” and click on “View Order Details”

Amazon Orders Page

Step 4: Copy and paste the order

Amazon Orders Page

Method 1: Log in to your ESR account (if you have signed up), then go to “My Orders”, then copy and paste the Order Number

ESR Orders Page

Method 2: Go to your order confirmation email, then copy and paste the Order Number

Order Confirmation Email
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*Up to 3 attachments, less than 20MB each
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Contact Information

For more information on how we process and protect your personal data, please see our privacy policy.