Phone attachment issues are often caused by incompatible phone models or non-magnetic cases.

Please check:

 ● Your phone is an iPhone with MagSafe (iPhone 12 series or later).

 ● Your case is either a MagSafe case or a case with a magnetic ring.

If the clamp isn’t holding securely, try the following:

1. Increase Object Thickness:

If the object is too thin, the clamp may not hold tightly. Add thickness to the object to allow the spring-loaded mechanism to apply more pressure for a stronger hold.

2. Ensure Proper Grip:

Make sure the clamp is fully closed around the object. Avoid using the clamp on rounded surfaces, as they can prevent a secure grip. Flat surfaces work best.

By following these tips, you should achieve a more stable and secure hold.

Difficulty in turning the rotating arm can be caused by the following:

1. High Torque for Stability:
The rotating arm is designed with high torque to maintain a steady position, which can make it harder to turn. Once positioned, try to keep it in the same direction to reduce the need for frequent adjustments.

2. Debris or Dirt:
Dust or debris may have entered the mechanism, causing resistance. Clean the rotating area gently with a damp cloth or cotton swab to remove any buildup.

3. Damaged or Worn Parts:
Check for any visible damage like cracks or bending. If you find any, contact customer support for a replacement.

By addressing these factors, the rotating arm should turn more smoothly.