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We're currently experiencing a high volume of emails and may not be able to respond promptly. To provide you with some answers as quickly as possible, here's what you might encounter:

1. Les commandes sont traitées et expédiées du lundi au vendredi. Les commandes passées le vendredi soir, le samedi, le dimanche, les jours fériés ou pendant les fermetures de l’entreprise seront traitées le jour ouvrable suivant. Suivez votre commande ici.

2. Pour annuler une commande passée avec votre compte ESR, veuillez vous connecter pour effectuer l’annulation.

3. If your order hasn't arrived more than one week after the estimated delivery time, let us know and we'll find a solution for you.

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Type de demande *
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Step 1: Log in to your Amazon account , then click on “Your Orders”

Step 2: Find and click on your order

Amazon Orders Page

Step 3: Scroll down to “Order Information” and click on “View Order Details”

Amazon Orders Page

Step 4: Copy and paste the order

Amazon Orders Page

Method 1: Log in to your ESR account (if you have signed up), then go to “My Orders”, then copy and paste the Order Number

ESR Orders Page

Method 2: Go to your order confirmation email, then copy and paste the Order Number

Order Confirmation Email
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*Jusqu'à 3 pièces jointes, moins de 20 Mo chacune