Contact Customer Support

We're currently experiencing a high volume of emails and may not be able to respond promptly. To provide you with some answers as quickly as possible, here's what you might encounter:

1. Orders are processed and shipped Monday to Friday. Orders placed on Friday evening, Saturday, Sunday, major holidays, or during company closures will processed the next business day. Track your order here.

2. To cancel an order placed with your ESR account, please log in to process the cancellation.

3. If your order hasn't arrived more than one week after the estimated delivery time, let us know and we'll find a solution for you.

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Support Type *
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Step 1: Log in to your Amazon account , then click on “Your Orders”

Step 2: Find and click on your order

Amazon Orders Page

Step 3: Scroll down to “Order Information” and click on “View Order Details”

Amazon Orders Page

Step 4: Copy and paste the order

Amazon Orders Page

Method 1: Log in to your ESR account (if you have signed up), then go to “My Orders”, then copy and paste the Order Number

ESR Orders Page

Method 2: Go to your order confirmation email, then copy and paste the Order Number

Order Confirmation Email
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*Up to 3 attachments, less than 20MB each