Why is my order tracker not updating?

Once you receive a shipping confirmation email, your order has been processed and shipped. If the tracking information isn’t updating, it could be due to one of the following reasons:

● Processing Delay: The package may be in transit but hasn’t been scanned or processed by the postal service yet. Allow a few days for updates, or contact your local post office with the tracking number for more details.

● Transit Time: The package could still be en route to the destination country, especially for international orders.

● Customs Clearance: If the package has reached your country, it may be undergoing customs inspection. Tracking updates will resume once customs clears the package.

● Local Logistics Delay: The local logistics provider may not have processed the package yet after receiving it.

● Potential Loss in Transit: If there’s no update for over two weeks, the package may have been lost during transit.

If you’re unsure about your order’s status, please contact our after-sales support team[https://www.esrtech.com/apps/help/order-support] for assistance. We’re here to help!