ESR HaloLock Classic Hybrid Case (Stash Stand) for iPhone

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iPhone
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FAQ

What should I do if this case doesn't fit my device?
How do I get a replacement if the product I received is used or damaged?
Why did my clear phone case turn yellow?
Why is there a gap around the Camera Control cover on the case?
How can the resopnsiveness of the Camera Control cover on the phone case be fixed?
How can the Camera Control cover be fixed if it feels too stiff or loose?
How does the ESR warranty work?
All ESR products are covered by a 12-month warranty. Contact support and we will get back to you within one business day (excluding holidays).
Request replacement/refund

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ESR Classic Hybrid Case with Stash Stand for iPhone

iPhone

Select a Model

Set up video
How to video
Video is comming soon

FAQ

What should I do if this case doesn't fit my device?

If the case you ordered doesn't fit your device, please provide us with your device model name or number. We'll send you the correct size, with no returns necessary.


How to find your device model:

iPhone: go to Settings > General > About > Model Name/Model Number


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How do I get a replacement if the product I received is used or damaged?

Please send us a photo of the item you received, along with your shipping address, and we will send a free replacement.

Why did my clear phone case turn yellow?

All of our clear phone cases are made in whole or in part using the highest-quality TPU, which maintains its clarity for as long as possible. However, TPU is prone to yellowing over time due to exposure to sunlight, sweat, and/or skincare products.

To prevent yellowing, it is recommended to clean the inside and outside of the case regularly using an alcohol wipe and avoid exposing it to sunlight, sweat, and/or skincare products for prolonged periods.

If your case turns yellow during the warranty period, please contact us, and we will provide a free replacement with no returns necessary.

Why is there a gap around the Camera Control cover on the case?

To keep the Camera Control cover working smoothly in all conditions, we designed a small gap between the button and the case. This prevents the button from getting stuck while ensuring a seamless user experience.

How can the resopnsiveness of the Camera Control cover on the phone case be fixed?

To ensure optimal responsiveness, follow these steps:

1. Gently wipe the surface of the Camera Control cover using a soft cloth dampened with a small amount of alcohol.
2. Keep your fingers clean and dry during use to prevent sweat or dirt from affecting touch sensitivity.

How can the Camera Control cover be fixed if it feels too stiff or loose?

If the button feels too stiff:

1. Remove the phone case
2. Gently move the Camera Control cover and press it inward
3. Reinstall the case, starting with the side away from the Camera Control cover

If the button feels too lose:

1. Remove the phone case
2. Gently move the Camera Control cover and press it inward
3. Reinstall the case, starting with the side closest to the Camera Control cover

How does the ESR warranty work?
All ESR products are covered by a 12-month warranty. Contact support and we will get back to you within one business day (excluding holidays).
Request replacement/refund

Useful?