Track Your Order

All orders are processed within 1-3 business days.

You will receive a shipping notification email once your order has shipped. You can track the shipment using the link in the notification, check the order history on the website for shipment details, or click here to track your order.

If you haven’t received a shipping notification within 3 business days of placing an order, it may be due to one of the following reasons:

1. The email may have been sent to your spam folder.

2. The product you purchased is temporarily out of stock or has just sold out. In this case, your order will be processed from another warehouse.

Shipping times typically do not exceed 10 business days. If you have any questions, you can always reach us at here

Once you receive a shipping confirmation email, your order has been processed and shipped. If the tracking information isn’t updating, it could be due to one of the following reasons:

● Processing Delay: The package may be in transit but hasn’t been scanned or processed by the postal service yet. Allow a few days for updates, or contact your local post office with the tracking number for more details.

● Transit Time: The package could still be en route to the destination country, especially for international orders.

● Customs Clearance: If the package has reached your country, it may be undergoing customs inspection. Tracking updates will resume once customs clears the package.

● Local Logistics Delay: The local logistics provider may not have processed the package yet after receiving it.

● Potential Loss in Transit: If there’s no update for over two weeks, the package may have been lost during transit.

If you’re unsure about your order’s status, please contact our after-sales support team[https://www.esrtech.com/apps/help/order-support] for assistance. We’re here to help!

Below are some possible reasons that could affect or delay the shipping of your order:

1. All orders require a processing time of 1-3 business days for packaging and quality control before they are shipped.

2. Delivery times may vary depending on your location and the shipping method. If your order is shipped from our central warehouse, delivery times may be delayed due to customs clearance.

3. Weather conditions, natural disasters, and other uncontrollable factors may cause a delay in delivery times.